Journal of Educational Media & Library Sciences
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Electronic Reference Services: Opportunities and Challenges作者欲授權按此
Kathy Gillespie Tomajkc
||The contemporary academic library actively designs, implements, and markets
alternative reference services to meet client needs and to retain its identity in the
digital world. The purpose of this paper is to discuss the changing nature of reference
services based preferred information delivery styles, remote availability of information.
and evolving technologies. The emphasis will be on electronic reference services
such ASK, chat, and video/teleconferencing. The history, current models, collaborative
services, marketing, advantages, and staff competencies required
to succeed in the digital reference environment will be discussed.
||Electronic reference;Chat reference;Video reference ;Digital reference;Virtual reference;
|Kathy G., T., & Bruce, H. (2001). Electronic Reference Services: Opportunities and Challenges. Journal of Educational Media & Library Sciences, 38(2), 113-121.
|Kathy Gillespie Tomajkc and Bruce Henson, "Electronic Reference Services: Opportunities and Challenges," Journal of Educational Media & Library Sciences 38, no. 2 (January 2001): 113-121. |