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編號 53302
期刊名 教育資料與圖書館學
Journal of Educational Media & Library Sciences
題名 公共圖書館問題讀者行為類型之探索性研究| 全文可取得 |     
An Exploratory Research on Deviant Behaviors of Problem Patrons in Taiwan’s Public Library
作者 陳書梅
Chen Su-May Sheih
ORCID 0000-0002-4586-1299
DOI
DOI:10.6120/JoEMLS.2016.533/0026.RS.AM
語言 中文
卷期/出版年月 53卷3期
出版年月 November 2016
起迄頁 311~344
文章類型 研究論文
中文摘要 公共圖書館的讀者類型多元複雜,亦可能面臨許多突發及難以處遇的狀況。倘若遭遇所謂的問題讀者,館員即須耗費心力因應之,並因此衍生負面情緒,甚或影響工作效能與身心健康。本研究以台灣地區之30位公共圖書館讀者服務館員為對象,對彼等進行半結構式深度訪談,以探討公共圖書館之問題讀者具體事例與行為特徵。研究結果發現,公共圖書館讀者服務館員遭遇的問題讀者,其行為特徵可歸納為六種,包括干擾他人、違反館規、影響正常館務運作、不當利用館藏資源與設備、違反法律、心理異常與偏離社會常規等。期能藉由本研究結果,深化公共圖書館管理階層與讀者服務館員對於問題讀者行為類型的了解,以作為圖書館精進讀者服務的參考。
英文摘要 Patrons of public libraries are more diverse and complex than those of other types of libraries, implying potentially more unexpected and difficult situations. Negative emotions such as frustration and anxiety are generated among librarians when they must handle problem patrons, an effort that may influence the work efficiency of librarians and their physical and mental health. This study conducted a semi-structured in-depth interview, using public service librarians in Taiwan as subjects, to explore the categories of problem patrons and their behavioral characteristics. According to the results, the behavioral characteristics of problem patrons can be divided into 6 categories: interfering with others, violating library regulations, influencing library works, improperly using resources and facilities, breaking laws, and exhibiting a psychological disorder as well as violating social norms. On the basis of the research results, this study offers suggestions for future reference when public libraries must handle problem patrons.
中文關鍵字 問題讀者;讀者服務館員;公共圖書館;讀者服務;;
英文關鍵字 Problem patron;Challenging patron;Public service librarian;Public library;Public service;
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中文APA
引文格式
陳書梅(2016)。公共圖書館問題讀者行為類型之探索性研究。教育資料與圖書館學53(3),311-344。 doi:10.6120/JoEMLS.2016.533/0026.RS.AM
英文APA
引文格式
Chen, S. M. S.(2016). An Exploratory Research on Deviant Behaviors of Problem Patrons in Taiwan’s Public Library. Journal of Educational Media & Library Sciences, 53(3), 311-344. doi:10.6120/JoEMLS.2016.533/0026.RS.AM
中文芝加哥
引文格式
陳書梅。「公共圖書館問題讀者行為類型之探索性研究」,教育資料與圖書館學53卷,3期(2016):311-344。 doi:10.6120/JoEMLS.2016.533/0026.RS.AM
英文芝加哥
引文格式
Chen Su-May Sheih, "An Exploratory Research on Deviant Behaviors of Problem Patrons in Taiwan’s Public Library," Journal of Educational Media & Library Sciences 53, no. 3(November 2016): 311-344. doi:10.6120/JoEMLS.2016.533/0026.RS.AM
Copyright © 2013 淡江大學資訊與圖書館學系  ISSN:1013-090X  DOI:10.6120/JoEMLS
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